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We believe that: Users' interests, the most basic place of our survival and development. We follow the principle of happiness of customers, according to service theory on " We have something that people have not, people have while me worry", satisfy your wishes wholeheartedly , finish you service that you want , regard your satisfaction as our criterion of all work.

>>Procedure of disposal of objection of Hengyuan Company

一、Quantity objection:

If the error exceeds 3‰ of the quantity of the demand part of the deliver goods or picking up goods every batch and the unit pound delivered from godown by the supplier the demanding part seal the goods immediately , phone: 010-82253530; 13701374358,and send the receipt of electron pounds or weighed by the loadometer to our company though fax. Fax number: 010-82250757, the demanding party should declare the disposal of disagreement about the quantity to the supplier within 24 hours . The supplier reaches the unloading scene in receiving the disposal declare in 24 hours , deal with the quantity objection. fulfil by the concrete treatment according to《Assumpsit of disposal of quantity objection of Hengyuan》(serial number. HYQZ2004-09) . Please click “Assumpsit of disposal of quantity objection of Hengyuan”

二、 Quality objection：

1．Appearance : If the demanding finds the appearance of the goods not straight and having damaging , crackle , large area greasy dirt, or there is old rust of particle form , slice, in confirming, please stop unloading immediately , seal the on-the-spot goods up for safekeeping, phone: 010-82253530, declare the disposal of quality objection to the supplier. We will get to the unloading scene 5 hours after receiving the objection declaration, deal with this quality objection. Fulfil by the concrete treatment according to 《Assumpsit of disposal of quantity objection of Hengyuan》(serial number. HYQZ2004-10). Please click "Assumpsit of disposal of quantity objection of Hengyuan"

2.Mechanics performance : The demanding party check the mechanics performance of trial goods drawn out according to the national standard regulation before using. If the checking result of mechanics performance index does not fit the relevant standards , please seal the goods up for safekeeping immediately, phone: 010-82253530, and fax the examining report to our company, fax number: 010-82250757, declare the disposal of quality objection to the supplier. We will get to the unloading scene in 24 hours after receiving the objection declare, negotiate the procedure of reexamination disposal of quality objection and time assumpsit with demanding personnel. When the time comes, we will come to the locale to deal with the and verify the objection with the supplier companied with the quality testing personnel of steel factory 。 Enclosed : 《The reinforcing steel bar mixes the clay using the reinforcing bar with ribbing of hot rolling》 GB 1499-1998,《 Mild steel hot-rolled round belt》GB/T 701-1997. Fconcrete treatment according to《Assumpsit of disposal of quantity objection of Hengyuan》(serial number. HYQZ2004-08)。Please click"Assumpsit of disposal of quantity objection of Hengyuan"
1. Quality testimonial: The supply of product quality testimonial is in our company warehouse mainly, please get the product quality testimonial of the the delivery goods from the ministrator of storehouse material and quality sheet, you can download on the netweb of our company too. If you need to check and unify the product quality testimonial and products lot number, please give clear indication on the order fax. The warehouse material ane quality administrator will offer according to your requirement. If you have other special requirements , please get in touch with after sale department of our company.

2. Company's qualification: We will prepare the detailed material put on record of construction commission and authorization of every factory, the getting place is in the general headquarters of the company, you can download on the website of our company too. If you have a special requirement, please get in touch with after sales service department of the company, the telephone number: (010)82253365.

3. Disposal of disagreement about quantity / quality: We will deal carefully with the objection problem according to the spirit of opennes, justice and fairness, never allow to damage the customer's legitimate interests.
Telephone number of disposal of disagreement: (010)82253530, detailed procedure of disposal of disagreement, please click“Disposal of disagreement”。

4. Balance and checking account: Offer service of balancing, making out an invoice , checking account for you at any time in normal working hours. Telephone number:(010)82251995，if you can't check account in normal working hours , please make an appointment with the financial personnel of the company 24 hours in advance. We will arrange the personnel to wait for you according to your time.

5. Extending service: If you in the course of cooperation with us , need the waiting service that is not in the normal working hours, or because your public affair is busy, need us to send someone to cooperate with you, please make an appointment with our business department of our company 24 hours in advance. Telephone number:(010)82253365。We will arrange personnel to wait for you according to your time, or send personnel to drop in you to offer business that you need.

6. Online service: If the service you need is not inconvenient, please tell us using telephone or fax, the number: (010)82250757 Please write letters or leave message in website www.hyjt.com.cn，of our company, or service mailboxservice@hyjt.com.cnWe will give you satisfactory reply within 24 hours.

7. Complaint service: If there are something that didn't fit you willness or unhappy experiences in the course of cooperation with us, please dial the phone call for appeal: 82253007, or complain on websites of our company openly. Complaint mailbox tousu@hyjt.com.cn，please leave your name and telephone number, we will give you a satisfactory reply within 48 hours.

　　
>>>>Picture of after sale service system of Hengyuan company

>>Assumpsit of the disposal of disagreement about the steel quantity of Hengyuan Company

In order to define the responsibility of weighman of both sides of supply and demand , fulfil the corresponding obligation, the special assumpsit of the disposal of disagreement about the construction steel supplying quantity are as follows:

1.Order balances of the supply and demand is measured by the unit pound delivered from godown by the supplier. If the demander has disagreement about the unit pound delivered from godown by the supplier,will fulfil the assumpsit of disposal about the disagreement of quantity.

2.In the course of confirming , if the demander has the matter that the computation error exceeds 3‰, then seal the and store the goods immediately . Phone: 010-82253530; 13701374358, and send the receipt of electron pounds or weighed by the loadometer to our company though fax. Fax number: 010-82250757, the demanding party should declare the disposal of disagreement about the quantity to the supplier within 24 hours . The supplier reaches the unloading scene in receiving the disposal declare in 24 hours , both sides authorize and send someone to deal with this disposal of quantity together.

3.Disposal way of disagreement: Both sides of supply and demand should go to the scene to check whether there is unusual of the on-the-spot goods have sealed. Secondly check the measurement tool checking each other at first. If the both sides have no disagreement to the unusual of the goods and the measuring tools, then both sides check the objection goods. If the checking result is within 3‰ of the unit pound delivered from godown by the supplier, then confirm according to the measuring unit pound delivered from godown. The demanding side undertakes the responsibility; If the checking result exceeds 3‰ of the unit pound delivered from godown by the supplier, the confirm the measure according this checking result. The supplier undertakes objection responsibility.

4.If the demand part has not sealed and stored the declared objection disposal goods , or if the supplier have enough evidence to prove the demanding party has already moved the goods, measure according to the unit pound delivered from godown by the supplier. the supplier measures and balances according the unit pound delivered from godown by the supplier.

5.If the supplier has disagreement to the accuracy of the measuring tools of both sides, both sides should follow the assumpsit: Measure to checking measuring tools of Beijing measuring station. Check the objection goods after having the checking and measuring provement by Beijing measuring station.

6.Objection responsibility: The objection part undertakes the objection disposal fee, according to the checking result confirmed by both sides:
（1）Objection responsibility side bears objection responsibility expense 1000 / batch , subsidize the other side unit man-hour lose.
（2）The objection responsibility side undertakes hanging and unloading expenses of checking the objection goods. The amount of the expenses makes assumpsit according to the concrete conditions in advance.
（3）The objection responsibility side undertakes the measuring tool check-up expenses and other relevant expenses.

7.Payment of responsibility of expenses, responsibility expenses of objection disposal will be paid to the demand part checking person by cash directly; Responsibility expenses of disposal objection of the demand part will be deducted in teh payment for goods to the supplier. The supplier opens invoices according to the amount of money of the expenses.